Customer Help
Our happiness team is always here to assist.
Common Purchase Queries Answered
Orders and Shipping
We aim to deliver orders within 3-5 business days across Pakistan. Delivery times may vary slightly based on your location. For urgent deliveries, contact us via WhatsApp (+923268300484), and we’ll do our best to assist you.
Creating an account is easy! Simply click on the “Sign Up” button on our website, fill in your basic information, and follow the instructions. Having an account allows you to track your orders, save addresses, and enjoy a faster checkout.
If your order hasn’t been shipped yet, you can update your shipping address by contacting us immediately via WhatsApp or email (support@theflorence.pk). Once shipped, changes cannot be guaranteed.
After placing your order, you’ll receive a tracking link via SMS or email once your package is dispatched. You can use this link to monitor the delivery status in real time. For assistance, feel free to reach out.
No, we prioritize your privacy and security. We do not store or retain any credit card details. All online transactions are processed through secure and encrypted payment gateways for your protection.
Yes, all applicable taxes are included in the final price shown at checkout. There are no hidden fees, so you can shop confidently knowing the price you see is what you pay.
Currently, we offer nationwide delivery across Pakistan. For international shipping inquiries, please contact us directly via WhatsApp to discuss options.
Yes! We strive to package all items from your order together. In cases where items are too large or come from different warehouses, they may arrive in separate packages.
If You Need to Swap an Item
Returns and Exchanges
We offer a hassle-free 7-day return policy. If you’re not satisfied with your purchase, you can return it within 7 days of receiving your order. Items must be unused, in original packaging, and accompanied by proof of purchase. Return shipping costs are the customer’s responsibility.
If you receive the wrong item, we apologize for the inconvenience. Please contact us immediately via WhatsApp (+923268300484) or email (support@theflorence.pk) with your order number and a photo of the item. We’ll arrange for the correct item to be sent or process a return.
If your order arrives damaged, please report the issue within 24 hours of delivery. Share clear images of the damaged product via WhatsApp or email, and we will guide you through the return and replacement process swiftly.
Once your return is approved, you may mail the package to our nearest shop:
📍 Shop #90, Mezzanine Floor, Gul Plaza, M.A Jinnah Road, Karachi
Ensure the return package includes your order number and contact details for smooth processing.
For assistance, reach out to our support team:
WhatsApp: +923268300484
Email: support@theflorence.pk
We’re available Monday to Saturday, 10:00 AM – 8:00 PM to assist you.
If you’ve entered the wrong address, contact us immediately. If the order hasn’t been shipped yet, we’ll update the address. Once shipped, we’ll try to coordinate with the courier, but we cannot guarantee changes after dispatch.
Yes, you can modify or cancel your order within 12 hours of placing it. After that, the order is processed and cannot be changed. Contact us as soon as possible via WhatsApp or email for assistance.
Yes! If an item is out of stock, you can pre-order it. Contact our team via WhatsApp to inquire about availability and estimated delivery times.